To our valued clients:
We want to personally thank you for being an RJG client and take this opportunity to share an update on actions we are taking to help protect against the spread of COVID-19 while still making every attempt to support you and your business. Given the restrictions many states have put in place, we want to assure you that we will continue to serve you. As a key supplier to the transportation and healthcare sectors, RJG and its suppliers are deemed Essential Businesses and Operations. The Michigan order, like orders in other states, makes exceptions for such essential businesses.
Remote Consultation and Support
The tools and systems we have allow us to review, assess, and project actionable tasks for your business from a virtual setting. If you require guidance with processing improvements, data analysis, tooling reviews, or sensor placement suggestions, our Consulting team will be available on call daily. The RJG team is still working around the world to assist clients virtually. If you are in need of assistance with any RJG system or product, you can reach our Customer Support team by visiting our website, emailing us directly at firstname.lastname@example.org, or calling our Toll Free line at 800.472.0566.
We are committed to continue providing our world class training, even if it means coaching from a distance. We are now offering additional online training courses. If you need to reschedule a training registration during the month of May, we are happy to help convert your seat from an onsite course to an online course or reschedule you for a future date. If you are unable to convert your registration and feel you must cancel, we will waive all cancellation costs through May 31, 2020.
Beginning June 1, 2020, pending any stay at home executive orders, if you need to cancel a training registration, our cancellation policy will be in effect and RJG will only offer transfers to future training courses. If you need to reschedule, we encourage you to work with our team to transfer your registration to a future date to avoid any cancellation fees.
RJG Products and Services
Our sales and production teams are still hard at work and available for questions, quotes, orders, and anything else you may need. Our product lead times are currently unaffected, and you can expect to receive your orders in the same timeframe as usual.
Travel to Your Facility
In an effort to keep our employees, as well as your employees, safe from the potential spread of any illness, we will evaluate if virtual support, consulting, or training can fulfill your needs before considering travel your facility. If not, we are only able to visit client facilities that are within driving distance for essential purposes. If travel is required, we will respectfully adhere to your policies on accepting outside visitors. As such, we will request confirmation in advance for those of our associates or partners who are required to visit your facility.
Travel to Our Facility
For the health and safety of all, we are not accepting visitors to any of our facilities at this time. Virtual training and consulting options are available to support you during this time. We are continuing to monitor and navigate the ever-changing conditions of the COVID-19 pandemic. Should anything change that could disrupt our ability to provide exceptional service or training to you, we make the commitment to communicate with you quickly and openly. We appreciate your understanding during these challenging times and want you to know that our commitment to providing, protecting, and building the value of your company and the quality of the products you produce still remains our highest priority.
President/CEO RJG, Inc.